Privacy Policy

Welcome to the JachOOs™ privacy notice.

This privacy notice explains how we handle your personal data when you visit our website (regardless of your location) and informs you of your privacy rights and the legal protections available.

1. Important Information & JachOOs™ Contacts

Purpose of this Privacy Notice

This privacy notice aims to inform you how JachOOs™ collects and processes your personal data through your interaction with this website, including any data you provide when you sign in to your client area or purchase a product/service.

This website is not designed for children, and we do not knowingly collect data from children.

Please read this privacy notice together with any other notice or fair processing notice we may provide on specific occasions when we collect or process personal data about you, so you are fully aware of how and why we are using your data.

This privacy notice supplements other notices and is not intended to override them.

Data Processor & Controller

JachOOs™ and its affiliates act as the data processor and controller responsible for your personal data (“we,” “us,” or “our” in this privacy notice).

If you have any questions about this privacy notice or wish to exercise your legal rights, please contact our data privacy manager using the details below.

JachOOs™ Contact Details

India

Name: JachOOs Technologies Private Limited

Postal address: SBC 3, 3rd Floor, Thapasya Building, Infopark, Kochi – 682030

Telephone: +91-484-2388036

United Arab Emirates

Name: Data Wave Technologies LLC

Postal address: #1006, Warsan Towers, Barsha Heights Tecom, Dubai, UAE

Telephone: +97158 JACHOOS

You have the right to file a complaint at any time with the legal department. However, we would appreciate the opportunity to address your concerns before you approach the court, so please contact us first.

Changes to the Privacy Notice and Your Duty to Inform Us of Changes

Although this privacy notice outlines most of your rights under the new laws, any new changes will be updated here.

It’s crucial that the personal data we hold about you is accurate and current. Please inform us if your personal data changes during your relationship with us.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit when you leave our website.

2. The Data We Collect About You

Personal data, or personal information, refers to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

• Identity Data: first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Contact Data: billing address, delivery address, email address, and telephone numbers.
• Financial Data: bank account and payment card details.
• Transaction Data: details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: username and password, purchases or orders made by you, interests, preferences, feedback, and survey responses.
• Usage Data: information about how you use our website, products, and services.
• Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

If You Fail to Provide Personal Data

If we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including:

Direct Interactions

You may provide us with your Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

• Apply for our products or services.
• Create an account on our website.
• Subscribe to our service or publications.
• Request marketing to be sent to you.
• Enter a competition, promotion, or survey.
• Provide feedback.

Automated Technologies or Interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Third Parties or Publicly Available Sources

We may receive personal data about you from various third parties and public sources as set out below:

• Technical Data: from analytics providers, affiliate network providers, advertising networks, and search information providers.
• Contact, Financial, and Transaction Data: from providers of technical, payment, and delivery services.
• Identity and Contact Data: from data brokers or aggregators.
• Identity and Contact Data: from publicly available sources.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data, other than to respond to an enquiry you make to us via our website. By making the enquiry, you consent to us using any personal data provided for the purposes of dealing with and responding to that enquiry or in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for Which We Will Use Your Personal Data

We may use your data:

• To register you as a new customer.
• To process and deliver your order.
• To manage our relationship with you.
• To enable you to partake in a prize draw, competition, or complete a survey.
• To administer and protect our business and this website.
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
• To make suggestions and recommendations to you about goods or services that may interest you.
• To deal with a general enquiry or career enquiry.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:

Promotional Offers from Us

We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may interest you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-Party Marketing

We will get your express opt-in consent before we share your personal data with any company outside of JachOOs™ for marketing purposes.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes outlined in the table in paragraph 4 above.

• Internal Third Parties as set out in the Glossary.
• External Third Parties as set out in the Glossary.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We share your personal data within JachOOs™ and occasionally with third-party suppliers as necessary and listed specifically within our Glossary. This might involve transferring your data outside India and the UAE. We ensure your personal data is protected by requiring all our third parties to follow the same rules when processing your personal data. If you find any marketing emails or calls from any of our affiliates, you can directly contact us for necessary action. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of JachOOs™.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Additionally, we limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for five to six years after they cease being customers for tax purposes.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to the processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

Refusal for Your Request

We may refuse to comply with your request in circumstances where you fail to produce proof of identity for retrieving your data.

We may need to request specific information from you to help confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.

10. Glossary

Lawful Basis

• Legitimate Interest means the interest of our business in conducting and managing our business to enable us to provide you with the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before processing your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
• Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Your Legal Rights

You have the right to:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

11. Data Processing Agreement

These terms set out the additional terms, requirements, and conditions on which we will process personal data when providing services to you.

We are JachOOs™ Trademarked and registered with Trademark number 3309187 (India) and a company registered in India with the company name JachOOs Technologies Private Limited whose Corporate office is in Cochin, India.

By purchasing or accepting any services from us, you confirm that you accept these terms of data processing and agree to comply with them.

If you do not agree with these terms, you must not purchase or accept any services from our website.

We recommend that you print a copy of these terms for your future reference.

12. Agreed Terms

General

If any provision or part-provision of this Agreement is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Agreement.

If any provision or part-provision of this Agreement is invalid, illegal, or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid, and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.

Waiver

A waiver of any right under this Agreement or law is only effective if it is in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

No Partnership or Agency

Nothing in this Agreement is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, nor constitute either party the agent of the other for any purpose. Neither party shall have authority to act as an agent for, or to bind, the other party in any way.

Third Parties

A person who is not a party to this Agreement shall not have any rights to enforce its terms.

Variation

Except as set out in this Agreement, no variation of this Agreement, including the introduction of any additional terms and conditions, shall be effective unless it is agreed in writing and signed by JachOOs™.

Governing Law and Jurisdiction

This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of India and the United Arab Emirates.

Each party irrevocably agrees that the courts of India and the United Arab Emirates shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement or its subject matter or formation.

13. Additional Services

JachOOs™ may also provide services as agreed upon with the customer from time to time. The customer acknowledges that the provision of these services is subject to the terms and conditions of this Agreement.