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If you’re thinking about signing up for an IT Annual Maintenance Contract (AMC), one of the most common and important questions is: Will it cover both hardware and software support? As a service provider with years of experience managing IT infrastructure for businesses, let me simplify this for you.
Short Answer: It Depends on the Contract.
Not all AMCs are the same. Some cover only hardware, others only software, and many offer both—but only if clearly mentioned in the agreement. So always check the scope before signing.
What is Hardware Support in AMC?
Hardware support typically includes:
- Desktop and laptop servicing
- Printer, scanner, and peripheral support
- Networking hardware like routers and switches
- Replacement assistance (parts may be chargeable)
In our AMC services, we offer preventive checks, dust cleaning, cable testing, and fault detection for all essential devices.
What is Software Support in AMC?
Software support involves:
- Operating system troubleshooting
- Antivirus checks and renewals
- Software installation and updates
- Basic application support (MS Office, Email setup, etc.)
We make sure your systems are not only working, but also secure and up to date.
What We Recommend:
Always go for a comprehensive AMC that covers both hardware and software. This gives you full coverage and avoids the blame game between vendors.
We help our clients customize their AMC plans based on their exact needs. Whether you’re running a small office or managing multiple locations, a combined plan ensures peace of mind.
Pro Tip: Ask your provider to list all services clearly in the proposal and agreement. Also, check what’s excluded—like consumables, major parts, or third-party software.
Conclusion:
Yes, an AMC can cover both hardware and software support—but only if it’s structured that way. As experienced service providers, we always guide our clients to choose the right plan that saves time, money, and downtime. Make sure your AMC works for you, not against you.
