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Real Costs, Inclusions, Exclusions, SLAs & Vendor Lock-In Risks  Most businesses in Dubai believe they are paying for IT support when they sign an IT AMC contract. That belief is wrong and it’s expensive. In practice, companies are paying for a narrowly defined scope, selectively enforced SLAs, and responsibility boundaries that favor the provider, not […]

Avoid IT AMC Confusion Before It Starts Costing You Many businesses in Dubai sign an IT Annual Maintenance Contract believing it will cover every IT problem that comes up. On paper, that assumption feels reasonable. In reality, it’s where most frustrations begin. When the scope of an AMC isn’t clearly understood, companies often face unexpected

After signing an IT Annual Maintenance Contract (AMC), many business owners assume technical support starts right away. But have you ever stopped to think about what actually happens between signing the agreement and receiving day-to-day IT help? The truth is, support does not begin instantly. There is a planned transition phase known as the IT